We process orders within 2-3 business days, excluding weekends and holidays.
Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us via email@example.com for confirmation.
Standard Shipping ( 10-15 Business Days Delivery)
Canada & Australia
Standard Shipping( 10-15 Business Days Delivery )
Standard Shipping( 10-15 Business Days Delivery)
France, Germany, Italy, Malta, Poland, Spain, Sweden, Australia, Austria:
Standard Shipping( 10-15 business days delivery )
Rest Of World:
Standard Shipping(15-18 business days delivery)
Shipping costs vary depending on the shipping destination and the number of items that you purchase. You can get a calculation of your exact shipping charges by adding items to your cart, proceeding to checkout, and entering your mailing address. The shipping fee will automatically update and display in your total costs.
( Due To the COVID-19, The Shipping Time May be Delay. Besides, a small part of order to Europe Countries may need to be picked up by customers, the specific delivery situation is subject to local conditions. )
If you ask to change the address after the order has been shipped, Alpha Pillow does not guarantee the successful update of your order's shipping. You are responsible for all possible risks and expenses caused by changing the address after the order has been shipped.
When you place an order, please be sure to enter the correct name, address, and contact information so that we can deliver your orders successfully.
1. Delivery service across the UK border (for the British Ocean Territory in the UK, the British Virgin Islands do not provide courier services).
2, the United States delivery, but does not include remote areas such as Alaska, Hawaii, Puerto Rico, Guam and other overseas addresses, APO / FPO military address.
3. Delivery services are not available on the affiliated islands of Germany and Europe.
4. Delivery services are not available in France and affiliated islands.
5. Italy and the affiliated islands do not offer delivery services.
Please note: We will try to deliver within the time specified above. However, there are occasional delays during sales and seasonal peak shopping days.
Phone number is required for delivery，Leave correct email address in your order so that order confirmation and shipping confirmation will be sent.
If you're not 100% satisfied with the items you received, we accept returns within 7 calendar days of receipt for our items.
What Can Be Returned or Exchanged?
The items of the order was received within the last 7 days.
The product is in the same condition as when you received it.The product is unworn, unused, unwashed, unaltered and undamaged, clean, free of lint and hair.
All packaging, attachments, accessories are still in new or like-new condition and 3) will not affect re-sale.
In circumstances where you consider a product to be defective, please contact Customer Service: firstname.lastname@example.org with details of the product and the defect.
Submit a return request to Customer Service Email: email@example.com within 7 days upon receiving your order. Please include an explanation and photographs stating the reason for your return.
We reserve the right not to accept the returns without prior approval from our Customer Service.
Once our Customer Service has approved your request, we will provide you with a return address. Please send the item(s) through your local post office within 3-5 business days upon receiving the return form and keep the tracking number safe.
Edit: If the goods received are damaged or not correct, the consumer is not required to bear the shipping fee to return them.
In other situation, consumer should be responsible for the shipping fee if asking for return. The specific fee is based on the express company you choose.
No restocking fee to be charged to customers for the return of a defective product
All the return item(s) will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned. Once the refund has been processed by us, it usually takes 3-7 business days for the funds to be credited to your account, depending on your bank or payment service. Your bank or payment service may levy a small transaction charge.
Note: Returns will be for a value equal to the sale price of the merchandise returned or exchanged, including applicable taxes. For online returns, original shipping charges will not be refunded unless otherwise specified.
Please contact our Customer Service firstname.lastname@example.org if you wish to return any items to the nearest return address. You will receive a response as soon as possible.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
We bring better nap to everyone.
The alpha pillow has been designed to target all those problem areas that stop you from getting a good sleep anywhere at anytime.
This means that the pillow will help you get the best rest possible while you're working, travelling, so you'll arrive at your destination refreshed and ready to enjoy your day.
Ningbo Youliao Network Technology Co.,Ltd.
Company Address: 66-88 Gongmao 3rd Rd (A24),
JishigangTown, Maimianqiao Village, Haishu District,